At BidRoy ("we," "us," or "our"), we strive to provide transparent and fair refund policies for our advertising services. This Refund Policy explains the circumstances under which refunds may be issued for our various advertising models.

1. General Refund Principles

Our refund policy is based on the following principles:

• Refunds are issued at our sole discretion
• All refund requests must be made in writing
• Refunds may take 7-14 business days to process
• Service fees are non-refundable unless otherwise stated

2. Advertising Model Specific Policies

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Submit a written request to support@bidroy.com
2. Include your account details and campaign ID
3. Provide evidence supporting your refund claim
4. Our team will review your request within 5 business days

3.2 Required Documentation

Depending on your refund reason, you may need to provide:

• Campaign performance reports
• Screenshots of technical issues
• Third-party verification reports
• Any other relevant evidence

4. Non-Refundable Items

The following are generally non-refundable:

• Service fees (unless caused by our error)
• Campaign management fees
• Delivered traffic that met campaign specifications
• Custom creative development costs
• Third-party verification costs

5. Dispute Resolution

If you disagree with our refund decision, you may:

1. Request a secondary review with additional evidence
2. Escalate to our senior management team
3. Seek mediation through industry associations