Refund Policy

1. Overview

This Refund Policy ("Policy") governs all refund requests made by advertisers and users of the BidRoy advertising network ("we," "us," "our," "BidRoy"). By depositing funds and using our platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Policy.

2. Refund Eligibility

A refund request may be considered only when all of the following conditions are met:

• The requesting account is in good standing with no outstanding violations
• The account has not been suspended or terminated due to fraud or policy violations
• The refund request is submitted within 30 days of the original deposit date
• The funds have not been consumed by any active, paused, or completed campaigns
• The account has not initiated a chargeback or payment dispute for the same transaction
• The identity and payment method of the requester can be verified by BidRoy

3. Unused Fund Refunds

3.1 What Counts as "Unused"

Funds are considered "unused" only when they have never been allocated to, reserved for, or spent on any campaign — including campaigns that were created but never activated, or campaigns that were paused before delivery began. A fund is considered "used" the moment it is deducted from your wallet balance toward any impression, click, view, or action.

3.2 How to Request a Refund of Unused Funds

• Log in to your BidRoy advertiser account
• Navigate to Billing → Refund Request and submit your request
• Alternatively, email contact@bidroy.com with subject line: "Refund Request – [Account ID]"
• Provide your account ID, deposit date, deposit amount, and preferred refund method
• BidRoy will verify the unused balance within 3–5 business days

3.3 Minimum Refund Threshold

The minimum amount eligible for a refund is $10.00 USD. Unused balances below this threshold will be retained in your account and may only be used for future campaigns.

4. Non-Refundable Funds

Once funds are consumed — even partially — by advertising activity, they are strictly non-refundable. This applies to:

5. Prohibited Content & Account Termination — No Refund

Accounts that are terminated or suspended due to violations of BidRoy's Prohibited Content & Activities Policy will forfeit all remaining funds. No refund will be issued in any of the following cases:

BidRoy's decision regarding account termination and forfeiture of funds is final and binding. Terminated advertisers may appeal within 7 days by contacting our compliance team at compliance@bidroy.com. Appeals are reviewed at BidRoy's sole discretion and do not guarantee reinstatement or a refund.

6. Chargeback Policy

A chargeback is a reversal of a payment initiated through your bank or payment provider. Filing a chargeback against BidRoy has severe consequences for your account:

• Your account will be immediately and permanently suspended upon detection of a chargeback filing
• All active campaigns will be halted and all remaining funds will be frozen
• BidRoy will contest the chargeback with full transaction evidence, delivery logs, and usage records
• You will be held liable for any costs BidRoy incurs in contesting the chargeback, including dispute fees
• Fraudulent chargebacks may be reported to payment networks and credit bureaus
• You will be permanently blacklisted from re-registering on the BidRoy platform

7. Processing Time & Refund Method

7.1 Processing Timeframe

• Review & Approval: 3–5 business days after submission
• Refund Issuance: Up to 7 additional business days after approval
• Bank / Payment Arrival: Varies by payment method (see below)
• Total end-to-end time: typically 7–14 business days

7.2 Refund Method

Refunds are issued to the original payment method used for the deposit. We do not issue refunds to a different payment method or to a third party under any circumstances.

8. Partial Refunds

In situations where only a portion of deposited funds remain unused, BidRoy may issue a partial refund covering only the verified unused balance. The exact amount will be calculated at the time of the refund request based on real-time account activity records.

• Partial refunds are subject to the same eligibility criteria as full refunds
• The minimum partial refund amount is $10.00 USD
• Campaign spend that occurred between submission and approval will reduce the refundable amount
• BidRoy recommends pausing all campaigns before submitting a partial refund request

9. Fraud & Abuse Detection

BidRoy employs advanced fraud detection systems to protect the integrity of our ad network. Where fraud is detected — either by our systems or through manual review — the following applies:

• Accounts flagged for fraudulent activity will have refund requests automatically rejected pending investigation
• Funds associated with fraudulent transactions may be seized and reported to the relevant authorities
• Advertisers found to have artificially inflated their campaigns (e.g., self-clicking, VPN manipulation) will forfeit all funds
• BidRoy reserves the right to delay refund processing by up to 90 days when fraud is suspected
• Any refund previously issued that is later found to have been obtained fraudulently may be reversed and pursued through legal channels

10. Dispute Resolution

If you disagree with a refund decision made by BidRoy, the following escalation path is available:

11. Policy Amendments

BidRoy reserves the right to modify this Refund Policy at any time. Significant changes will be communicated via:

• Email notification to the address registered on your account
• A notice banner displayed within the BidRoy advertiser dashboard
• An updated "Last Updated" date at the top of this page

Continued use of the BidRoy platform after the effective date of any modification constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

12. Contact Us

For all refund-related enquiries, please reach out to our support team. We aim to respond to all refund requests within 1–2 business days.